Hello Mrs. FAQ

Absolutely! You can purchase Hello, Mrs anytime — whether it’s before or after your wedding. The info we gather to create your name change package is exactly the same either way. You’ll just start the name change process with your Hello, Mrs package once you receive your official marriage document. Most couples get their official marriage document about 1–2 weeks after the wedding.

Yes, definitely! Your Hello, Mrs account never expires, so you can take as much time as you need to complete your online account. If you order the Hello, Mrs Box, we’ll ship it to you after you finish Step 3 (verify and submit) in your online account. If you choose the Print at Home package, you’ll be able to download your name change package right after Step 3. Plus, no matter which package you choose, you’ll always have access to the latest version of your name change package in your account.

Your Hello, Mrs name change package will guide you through updating all your personal U.S. documents—like your Social Security card, driver’s license, passport, and personal accounts such as banks, credit cards, insurance, and travel programs. However, updating your business name (LLC, S Corp, etc.) isn’t included.
Updating your business’s articles of incorporation or operating agreement is usually optional because your records with the Secretary of State are tied to your Social Security Number, which doesn’t change with your name. For business name changes, we recommend contacting your state’s Secretary of State office for advice tailored to your situation.

Every Hello, Mrs kit comes with applications and step-by-step instructions for:
• Social Security
• U.S. Passport
• State Driver’s License (REAL ID)
• State Vehicle Title & Registration
• State Voter Registration
• United States Postal Service (USPS)
• Personal Accounts (you can add as many as you like!)
We fill out the applications for Social Security, Passport, and Voter Registration for you.
For personal accounts, you can pick from our database of over 3,000 organizations, including:
• Banks and credit cards
• Investment accounts
• Auto loans and mortgages
• Insurance (health, auto, homeowner’s)
• TSA Pre✓ and Global Entry
• Airline and hotel loyalty programs
• Professional licenses and certifications (like nursing, medical, teaching, bar association, notary public)
• Subscription and membership services
…and much more.

Most people complete their name change within 2 weeks to 3 months. How long it takes depends on how many documents and accounts you need to update and the steps you take. For example, whether you mail in or apply for your Social Security card in person, and whether you choose routine or expedited passport processing will affect the timeline. Your personalized Hello, Mrs package is designed to help you complete the process accurately and as quickly as possible.

All you need to get started is a certified copy of your marriage certificate. Hello Mrs is only for a last name change after marriage. We do not process divorce name changes or court-ordered name changes.

• Choose the name change package that’s best for you — either the Hello, Mrs Box or the Print at Home version.
• After ordering, you’ll fill out a simple online form with your basic personal details and pick your Personal Accounts (banks, credit cards, licenses, loyalty programs, etc.). This only takes a few minutes. We don’t ask for sensitive info like your Social Security number or passport number — your privacy and security are our top priority.
• Our software then creates your personalized name change package.
• You’ll receive your package by mail (Hello, Mrs Box) or instantly via PDF download (Print at Home). The kit includes applications for Social Security, passport, driver’s license/REAL ID, vehicle registration, voter registration, and all your selected accounts, plus step-by-step instructions.
• Now it’s time to sign and submit your applications. The instructions will guide you through every step.
If you have any questions, just email us at admin@hellomrs.co — we’re here to help!

The Hello, Mrs package is a one-time fee of $49 or $99 depending on the version you choose. Other than that, any government or agency fees are separate and paid directly to them. For example:
• Changing your name with Social Security is free.
• Passport renewals over a year old or first-time passports require a $130 fee paid to the U.S. State Department.
• If your passport was issued less than 12 months ago, updating it with your new name is free.
• Changing your driver’s license, vehicle title, or registration fees vary by state.

Yes, absolutely! Your name change package will help you update both your name AND address on all your documents. If you’ve moved to a new state, the package will guide you through getting a new driver’s license and vehicle title/registration for your new state. You don’t have to update your name in your old state before moving — you can simply get a driver’s license in your new state with your new name by turning in your old one.

You can order Hello Mrs anytime before or after you receive your certified marriage certificate. Wait until you have the physical certificate before starting the last name change. If you are engaged, you can buy the kit before the wedding and start once you have the official marriage document, typically 1 to 2 weeks after the wedding.
Your Hello Mrs account never expires, so take the time you need to finish your online account. Whether you choose the Hello Mrs Box or Print at Home, you will always have the latest version of your documents in your account.

No. Hello Mrs is only for a last name change after marriage, using a certified marriage certificate. A first name change requires a court-ordered name change through your city or county courthouse, and we do not process those packages. If you have questions, email admin@hellomrs.co.

Your name change package is customized based on your information. After ordering, you’ll fill out your Hello, Mrs account and select your Personal Accounts — these are the organizations where you have accounts or licenses.
Each kit includes applications and step-by-step instructions for:
• Social Security
• U.S. Passport
• State Driver’s License (REAL ID)
• State Vehicle Title & Registration
• State Voter Registration
• United States Postal Service (USPS)
• Personal Accounts (you can select up to 99 organizations!)
You’ll choose your Personal Accounts from our database of over 3,000 organizations, including:
• Bank accounts
• Credit cards
• Investment accounts
• Auto financing (loans and leases)
• Mortgages
• Insurance (medical, auto, homeowner’s)
• TSA Pre✓ and Global Entry
• Airline and hotel loyalty programs
• Professional licenses and certifications (nursing, medical, teaching, bar associations, notary public, and more)
• Subscription and membership services
…and plenty more.

Not at all! We do not collect any sensitive personal details like your Social Security number, passport number, driver’s license number, or financial account numbers when creating your name change package. Your privacy and security come first.

Our service is here to help you every step of the way with your name change, but you will need to submit each application yourself. Government offices require that the person requesting the name change submits the forms to protect your identity.
In most states, you’ll have to visit the DMV in person to update your driver’s license. But everything else can typically be handled by mail, phone, or online.
Your package includes all the forms and easy instructions for Social Security, U.S. Passport, driver’s license, vehicle registration, voter registration, USPS, and all your selected personal accounts.

Does my Hello, Mrs account expire
Good news — your Hello, Mrs account never expires! You can take all the time you need to complete the steps in your online account. Plus, you can make updates if needed and will always have access to the latest version of your name change package.

Absolutely! Just skip any steps you’ve already completed. For example, if you’ve updated your name with Social Security, you can skip that part of the package.
If you want to discuss your specific situation, just email us at admin@hellomrs.co — we’re happy to help.

For security reasons, you need to personally submit your applications. This is how government agencies protect your identity and make sure it’s really you making the request.

Absolutely. Our website uses 128-bit SSL encryption and is actively monitored for security. We follow the latest guidelines to keep your info safe. And remember, we do not collect sensitive personal information like your Social Security number or passport number when preparing your name change package.

Nope! We recommend following the personalized checklist that comes with your name change package. It will guide you step-by-step through the process at a pace that works for you.

Not at all. Filling out your Hello, Mrs account and completing the online steps won’t change your current documents. Your driver’s license and passport will only be updated after you submit the applications included in your package.
If you have travel plans booked under your current name, simply wait to submit your passport or driver’s license updates until after your trips. Just make sure the name on your ID matches the name on your travel reservation to avoid any issues.

We recommend using your current place of residence as your permanent address.

Yes, you should. If you and your fiancé/spouse/partner are both changing your names, you’ll need to place two separate orders, each with a different email address. If you have any questions, just email us at admin@hellomrs.co.

Absolutely! Despite the name, Hello Mrs works for anyone who has a certified official marriage document or legal name change document. Every state has its own marriage and name change laws that you’ll need to follow, but we’ve got you covered. We just have female-centric branding because women change their name much more frequently.

You can update your Social Security card, passport, and voter registration by mail. However, for security reasons, you will need to visit your DMV in person to turn in your old driver’s license or state-issued ID. As for your personal accounts—like banks, credit cards, and investment accounts—you can usually update those online or by mail. Your Hello, Mrs name change package will guide you through the entire process step-by-step!

• Mailing address: This is where you want your new Social Security card and passport mailed.
• Permanent address: This is the address you want on your new driver’s license. We’ll base your driver’s license and vehicle title & registration on the state where you currently live or plan to live.
• Shipping address: This is where you want your Hello, Mrs Box sent (if you ordered the physical package).

Absolutely! You can use a Hello, Mrs name change package as long as your foreign official marriage document was issued by a government authority and is written in English. If you have questions about whether your foreign document qualifies, please contact your local Social Security Administration (SSA) office.
For more info on acceptable documents, you can visit the SSA website.

Yes, if you are changing your last name after marriage. A certified marriage certificate does not expire. We have helped people who married years ago and are only now updating their last name. We do not process divorce name changes.

Hello Mrs is for people changing their last name after marriage with a certified marriage certificate. We cover all 50 U.S. states and Washington, D.C. We do not process divorce name changes, first name changes, or court-ordered name changes.

Not at all! You can absolutely do it yourself. But our packages take the hard work off your plate. Instead of spending time researching what you need, where to go, and how to change your last name, we do that for you. You’ll get prepared documents, step-by-step instructions tailored to your state, federal forms, personal account updates, and ongoing support — all backed by our 100% satisfaction guarantee.

Yes! We cover all 50 U.S. states plus Washington, D.C. Your personalized name change package will include the correct state and federal forms for your location.
Here’s the full list:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington, D.C., West Virginia, Wisconsin, Wyoming.

Personal Accounts are the organizations where you hold accounts or licenses. Things like Netflix, Apple IDs, Bank Accounts, etc. After you place your order, you'll be asked to select the personal accounts you’d like help with. Your Hello, Mrs name change package will then include instructions and forms to help you update your name with those accounts.
Don’t worry — we do not collect account numbers, usernames, or any sensitive info for your Personal Accounts.
You can choose from our database of over 3,000 organizations, including:
• Bank accounts
• Credit cards
• Investment accounts
• Auto financing (loans and leases)
• Mortgages
• Insurance (health, auto, homeowner’s)
• TSA Pre✓ and Global Entry (Known Traveler Number/KTN)
• Airline and hotel loyalty programs
• Professional licenses and certifications (nursing, medical, teaching, bar association, notary public, etc.)
• Subscription and membership services
• And much more!
If you don’t see a professional license or account you want to update in our database, just email us at admin@hellomrs.co. We’ll look into getting it added!

We only ask for basic info like your current name, new name, address, date of birth, height, and hair color. We never ask for sensitive info like your Social Security number, passport number, driver’s license number, or account numbers.

Absolutely! Your Hello, Mrs name change package will help you change your name and update your address/residency on all your documents at once. You’ll get instructions on how to get a new driver’s license in your new name and new state by turning in your current license. We’ll walk you through the whole process!

Right now, our packages don’t support U.S. citizens living abroad or anyone changing their name outside the U.S. Our service is designed for U.S. citizens and non-U.S. citizens who live permanently in the United States.

No. Hello Mrs is only for a last name change after marriage. We do not process court-ordered name changes. For a name change that is not based on a certified marriage certificate, contact your county courthouse.

Definitely! Hello, Mrs works for non-U.S. citizens living in the U.S. But you’ll need to update your Green Card (or primary immigration document) before starting the name change process with us.
We help with updating your U.S. documents and accounts but don’t assist with immigration documents or foreign passports because we don’t want to affect your immigration or naturalization status.
If you want to learn more about updating your Green Card, you can visit the official government website.

Yes! If you’re becoming a U.S. citizen, you can wait to change your name until you receive your citizenship certificate, which can show your new or married name. This way, you won’t have to update your primary immigration documents separately.

For details, please check official naturalization resources link here: https://www.uscis.gov/citizenship/learn-about-citizenship/commonly-asked-questions-about-the-naturalization-process (look for “Is it possible to legally change my name while my naturalization application is pending?”).

Our services are specifically for people physically located in the United States. If you’re currently abroad, whether traveling or living outside the U.S., the name change process might be different, and our instructions might not apply.

Is it time-sensitive
Nope! Our name change packages don’t expire, and we keep all the forms (Social Security, passport, voter registration, driver’s license, vehicle title & registration, etc.) up to date.
If you decide to wait before starting, just log back into your Hello, Mrs account anytime to download the latest version of your package. If you got a physical Hello, Mrs Box, we can send you an updated version on request.
Also, Hello, Mrs gift cards don’t expire.

No. Hello Mrs does not process divorce name changes. Our kits are only for a last name change after marriage, using a certified marriage certificate. For a name change after divorce, contact the court that issued your decree.

If both you and your spouse or partner are changing your names, you’ll each need to place separate orders (Hello, Mrs Box or Print at Home) with different email addresses.
We’re working on a couples option with special pricing, coming soon! If you have questions, email us at admin@hellomrs.co.

You can buy a Hello, Mrs name change package anytime before or after your wedding. But you’ll need to wait until you get your official marriage document before starting the name change process.
Most couples get their official marriage document 1-2 weeks after the wedding. This is the legal proof that you and your spouse were married at a specific time and place. Your county or local courthouse issues this after your officiant files your completed marriage license.
Sometimes the marriage license and official marriage document are the same paper; sometimes they’re separate documents — every place is a little different.
If you have a wedding registry, you can even add Hello, Mrs to your list! Learn more on our site.

Your name with the IRS is linked to the name on file with the Social Security Administration (SSA). When you update your name with the SSA, it automatically updates with the IRS too.
Here’s what to keep in mind:
• If you’ve changed your name with the SSA: File your taxes using your new name.
• If you haven’t changed your name with the SSA yet: File your taxes using your current name.
After you change your name with the SSA, don’t forget to update your name on any accounts linked to your Social Security Number — like bank accounts, credit cards, student loans, and more.
If you’re married but haven’t started your name change:
Check if you have enough time to update your name with the SSA before filing your tax return. You can find your local SSA office by visiting SSA Locator and entering your zip code.
Once you get confirmation from the SSA, use your new name on your tax return. If there’s not enough time, file with the name currently on your Social Security card.
If you’ve already updated your name with the SSA:
Use the name on your new Social Security card when filing. If you’ve applied but haven’t received your new card, contact your SSA office to confirm your name change status.
If you’ve already filed your tax return and are expecting a refund:
Wait to receive your refund before starting your name change. Mismatched names between the SSA and IRS can cause delays.
If you’ve filed your tax and don’t expect a refund:
You can start your name change anytime since your taxes for that year are already filed.
For more IRS info, check here. We also have a detailed name change tax guide available.

Yes. Hello Mrs supports last name changes for same-sex marriages when you have a certified marriage certificate. Each state has its own marriage and name change rules to follow.

Currently, we only serve name changes in all 50 U.S. states and Washington, D.C.

No. Hello Mrs does not process court-ordered name or gender marker changes. Our kits are only for a last name change after marriage, using a certified marriage certificate. For a court-ordered change, contact your city or county courthouse.

Here is a quick guide to make sure you are ready to vote:
Step 1: Check your state's voter registration deadline.
Each state has its own deadline. You can find yours on your state's election website. Most states even allow same-day registration on Election Day.
If you are close to the deadline and your state does not offer Election Day Registration, it is best to wait until after voting to start your last name change.
Step 2: Update your name with the Social Security Administration and get your new driver's license or state ID.
Once you receive your Hello Mrs name change package, follow the instructions to update your Social Security card and driver's license. It usually takes 2 to 3 weeks to complete.
If you have not received your updated ID before voting, most states will accept your certified marriage certificate along with your old ID as valid ID at the polls. Check your state's requirements to be sure.
Step 3: Update your voter registration with your new name.
After you have updated Social Security and your driver's license, register to vote under your new name before your state's voter registration deadline.

Absolutely! You can purchase a Hello, Mrs Box or Print at Home name change package anytime. Just remember, your name doesn’t officially change until you update your government documents. When you vote, make sure the name on your voter registration matches the name on your driver’s license or state ID.

If you’re close to your state’s voter registration deadline, you can still buy a Hello, Mrs package—but we recommend waiting until after the election to update your driver’s license or state ID to your new name. This way, you avoid any issues at the polls and can vote with confidence.

If the voter registration deadline is coming up soon, play it safe and wait to update your driver’s license or state ID until after the election.

You’ll want to update your voter registration with your new name. You can check your registration status here.

We suggest registering using the name on your current driver’s license or state ID.

You’ll need to register to vote in your new state. After you get your new driver’s license or state ID in your new state, you can register to vote using your new name and new address.

Will it mess my vote up
You can start your name change immediately after casting your ballot. Your vote counts as long as you were registered under your current name when you voted.

Absolutely! Hello, Mrs name change packages support active military personnel and spouses stationed in the U.S. Our services cover individuals physically located in the 50 U.S. states and Washington, D.C. If you’re stationed abroad, unfortunately, we can’t assist with your name change at this time.
When filling out your Hello, Mrs account, you can also select military benefits like Veterans Affairs (VA), DEERS, Tricare, and more.

We make it easy to update the accounts and services you use most. Think about:
• Travel programs (frequent flyer miles, hotel loyalty)
• Banking and credit cards
• Subscriptions (streaming, shopping, delivery)
• Student loans and insurance providers
• Any platform where your name is on file
Here are some popular accounts our customers include in their packages:
Financial Institutions & Credit Cards
• Chase Bank & Chase Credit Card
• Capital One
• American Express
• Discover
• Wells Fargo
• Bank of America
• Fidelity
• Credit Karma
• PayPal
Travel & Rewards Programs
• Delta SkyMiles
• United MileagePlus
• Southwest Rapid Rewards
• American Airlines AAdvantage
• Marriott Bonvoy
• TSA PreCheck
• AAA
• Uber
• Lyft
• Airbnb
Tech & Email Services
• Apple ID & iCloud
• Gmail / Google
• Outlook
• Zoom
Streaming Services
• Disney+
• Hulu
• Netflix
Shopping & Retail Loyalty
• Amazon Prime
• Costco
• Etsy
• Ulta Rewards
• Sephora Beauty Insider
• Starbucks Rewards
Social Media & Communication
• Facebook
• Instagram
• LinkedIn
• Snapchat
• TikTok
• Pinterest
Other Services
• Venmo
• DoorDash
• State Farm
• Progressive
• TurboTax (Intuit)
• Verizon Wireless
• Nelnet (student loans)

Don’t see your company listed?
No worries! You can search for it when personalizing your package. We cover thousands of accounts and keep adding more all the time.

• Hello, Mrs Box: Most orders ship within 1-3 business days, and shipping usually takes 2-4 business days. You’ll get a shipping confirmation email with USPS tracking once your order ships. Plus, after you receive your Hello, Mrs Box, you’ll be able to download a PDF version of your name change package anytime. If your tracking says "Delivered" but you haven’t received your box, just email us at admin@hellomrs.co and we’ll help!
• Print at Home: As soon as you submit your info, your kit will be ready to download immediately.

Yes! You can purchase a box on Amazon, but it will not include instructions for personal accounts. You will be given a code to log in to hellomrs.co and get the personal accounts instructions.

We make it super easy to add Hello, Mrs to your wedding registry on popular platforms:
• The Knot:
• Visit Hello, Mrs’s storefront on The Knot
• Click the (+) button to add Hello, Mrs Box or Print at Home to your registry
• Sign in to your Knot account to complete
• Amazon Registry:
• Log into your Amazon account
• Visit our Hello, Mrs Box Amazon listing or search "Hello, Mrs"
• Click ‘Add to Wedding Registry’ from the dropdown menu
• If you don’t have an Amazon Registry, you can create one easily
• Zola:
• Install the Zola wedding registry browser button
• Visit Hello, Mrs’s Zola page
• Click the Zola button in your browser, confirm details, and add to your registry
• Joy:
• Visit Hello, Mrs’s Joy storefront
• Click “Add to Registry” and sign in to your Joy account
• MyRegistry:
• Install the MyRegistry browser button
• Visit Hello, Mrs’s page
• Click the MyRegistry button in your browser, then add Hello, Mrs to your registry
After purchase, your gift giver will receive a Hello, Mrs gift card redeemable for your name change package.

• Hello, Mrs Box: Perfect if you want to do the least amount of work and have everything mailed to you. Also if you want something physical to give as a gift and the custom pen as a keepsake.
• Print at Home: Great if you have a printer and don’t mind handling postage and envelopes yourself.

To upgrade:
• Sign in to your Hello, Mrs account.
• Visit [this link] to place your Hello, Mrs Box order.
• Complete Steps 1-3 in your account (don’t forget to enter your shipping address in Step 1).
• Once you re-submit Step 3, we’ll start processing your order.

You can purchase your Hello, Mrs name change package before you travel! Your current documents (Social Security card, passport, driver’s license, etc.) remain valid until you officially update them.
• International travel booked in your old/maiden name:
You can start changing your name with the Social Security Administration (SSA) and DMV now but wait until after your trip to update your passport. Your passport name must match your travel reservations. Your current passport stays valid until it expires, even if you update SSA or DMV.
• Domestic travel booked in your old/maiden name:
You can start with SSA now but wait to update your passport or REAL ID driver’s license until after your travel. Your travel ID must match your booking. Your current passport and REAL ID stay valid until they expire, even if you update SSA.

Your official marriage document is your legal name change document.
If it lists a Married Name, that is your only option.
If it does not, you have options:
Married last name options:
• Take your spouse's last name
• Hyphenate your current last name with your spouse's
• Create a non-hyphenated double last name with both
Married middle name options:
• Keep your current middle name
• Replace your middle name with your maiden last name (or create a middle name from your maiden name if you do not have one)
• Create a double middle name combining your current middle and maiden last names
Hello Mrs does not process divorce name changes.

• Marriage License: You get this from your local courthouse before your wedding. It says you’re legally allowed to marry. You and your spouse sign it before or after the ceremony, and your officiant returns it to the courthouse.
• Official Marriage Document: This proves you’re legally married at a certain time and place. The courthouse issues this after your officiant submits your signed license. Usually, couples receive it in the mail 1-2 weeks after the wedding.
Note: Sometimes the license and official document are separate, sometimes combined. It varies by county.

There’s no deadline! You can start whenever you want—once you have your official marriage document in hand. We do recommend waiting until after your honeymoon or any travel booked under your maiden name. If your ID and reservations don’t match, you could be turned away, so it’s best to be safe.

Yes! You can begin the name change process, but wait until you return from your trip before updating your passport. Just make sure your passport name matches your travel bookings. Your current passport remains valid until expiration, even if you update SSA or DMV before then.

Absolutely! Your official marriage document never expires. Many customers who’ve been married for years decide to change their name later, and it works just fine.

Nope! You don’t need to update your birth certificate when you change your name.

• If you’ve already booked your flight: It’s best to wait until you return home before updating your passport. Your passport name must match your travel reservations or boarding pass to avoid any travel issues.
• If you haven’t booked your flight yet: We suggest booking your flight with the name on your current passport, and then waiting to update your passport after your trip.

You’ll need to mail your Social Security application (Form SS-5) and required documents to your local Social Security card office. You can find the address for your nearest office by visiting the official Social Security website.

We wish you could! But federal and state agencies have strict policies to protect your identity and information. That means certain steps, like getting a new driver’s license or ID, often require an in-person visit for verification.

Yes! If you want to add a hyphen to your last name, that counts as a legal name change. Your official marriage document will be enough proof when making this change.

Absolutely! You can hyphenate your maiden name with your spouse’s last name. Just make sure your official marriage document supports this.

No. Your child's last name does not change automatically when you change your last name after marriage. Changing a child's last name is a separate court petition. Hello Mrs kits are for adults 18 and over and do not include minor name change instructions.

Yes! Moving your maiden last name to your middle name and taking your spouse’s last name is considered a traditional name change.
Important: If you live in Arizona, New Jersey, Pennsylvania, or Washington, you’ll need to update your U.S. passport before updating your driver’s license or state ID with your new middle name to avoid any issues.
If you have questions about your last and middle name options, feel free to email us at admin@hellomrs.co — we’re happy to help!

Yes! We usually recommend changing your address and name simultaneously when updating your driver’s license. This saves you an extra trip to the DMV. Just use your new address when completing Steps 1-3 in your Hello, Mrs account after purchase.
• If you already know your new address, include it in Step 1 so your government forms are pre-filled accurately.
• If you don’t have your new address yet, wait until you do before completing your info to avoid multiple trips.
Your Hello, Mrs account and package don’t expire, so take your time submitting and verifying your info. We won’t ship your Hello, Mrs Box until you complete Steps 1-3. For Print at Home kits, you can update your address anytime and redownload your updated PDF.

If your child is under 18, changing their name requires a court order. The process varies by state and county but usually involves filing a petition, paying a fee, and appearing before a judge.
Hello Mrs packages are designed for adults 18 and over and do not include minor name change instructions. For help with a minor's name change, check with your county courthouse or talk to a legal professional.

Usually no. Most official marriage documents just show you and your spouse's legal names at the time of marriage, and that is the proof you need to start a last name change. They usually do not list a specific married name.
If your marriage document specifically says you chose not to change your name after marriage, Hello Mrs cannot process the kit. That would require a court-ordered name change, which we do not offer.

Feel free to email us a picture at admin@hellomrs.co, and we’ll confirm if it works for your name change!

You’ll need at least one original or certified copy, but having an extra copy can really speed things up. For example, you’ll need to mail your marriage document when updating your passport — and that process can take 2-3 months. Having a backup copy lets you keep updating your name elsewhere while you wait.

How do I get one
A certified copy is an official duplicate issued directly by the county or courthouse where you got your marriage license.
To get one, contact that county or courthouse office. Fees usually range from $5 to $20, and most can process your request within a few business days.
If you can’t remember where you got your license, reach out to the Vital Records office in the state where you were married.
If you’re worried about mailing your original document, getting a certified copy is a safe alternative. You’ll need either your original or a certified copy to start the name change process.

Nope! Marriage certificates don’t expire — they stay valid as long as you’re married.

If your marriage document has a married name section and it lists your maiden name or notes that you chose not to change your name, Hello Mrs cannot process the kit. That would require a court-ordered name change, which we do not offer.
If your marriage document just lists you and your spouse's names at the time of marriage, you can start the last name change with us.

No. Hello Mrs does not process divorce name changes. Our kits are only for a last name change after marriage, using a certified marriage certificate.

Your airline ticket must exactly match the name on your government-issued ID. So, if you haven’t updated your passport or driver’s license yet, book your ticket under your previous name to avoid travel issues. Your current ID will remain valid until it expires.
Heads up: Starting May 7, 2025, every air traveler will need a REAL ID-compliant license or other TSA-approved ID (like a passport) for domestic flights. REAL IDs usually have a gold or black star in the corner.
Getting a REAL ID isn’t required, but it’s a good idea if you travel often or don’t have a passport. Your Hello, Mrs package will guide you through how to get one.

Yes! Changing your driver’s license name won’t affect your international travel plans. Just make sure the name on your passport matches your travel reservations.
Your current passport remains valid until it expires, even if you update your name with Social Security or your DMV.

Absolutely! You can keep using your current passport as long as its name matches your flight ticket and reservations.
If your passport is valid, there’s no rush to update it before travel. But it’s a good idea to bring a copy of your certified marriage certificate as a link between your old and new names.

If your ticket name and passport don’t match, contact the airline ASAP to see if they allow a name correction. Some airlines don’t, which means you might have to update your passport before your trip or rebook your flight under the correct name.
For expedited passport changes in emergency situations such as immediately pending international travel, contact your local congressperson’s office. They are usually able to help.

If your name change is still underway and you need to travel internationally, you can keep using your current passport with your previous name until it expires. Just make sure your flight reservation and all travel documents match the name on your passport. You can update your passport with your new name after you return from your trip.

Yes! If you’ve updated your name on your passport or other ID, you’ll also need to update your Global Entry or TSA PreCheck profiles with your new name. Until you do, be sure your travel documents match the name in those programs to avoid any hiccups at security.

Absolutely! The key is that the name on your airline ticket exactly matches the name on your photo ID (passport or driver’s license). If you’ve updated one ID but not the other, just book your flight using whichever name is on the ID you plan to use for travel. Your current photo ID remains valid until it expires.

First, contact your airline to see if they allow name corrections on your flight reservation.
• If they do, you can renew your passport with your new name.
• If not, renew your passport using your current (maiden) name so it matches your flight reservation.
After your trip, you can update your passport to your new name at no cost using passport form DS-5504, as long as your passport was issued less than one year ago.
For emergency situations contact your local congressperson’s office as they may be able to expedite your passport issuance faster than normal.

Yes! Updating your airline loyalty and frequent flyer accounts to match your new ID helps avoid problems when booking future flights.

Processing times vary:
• Routine service usually takes 4–8 weeks.
• Expedited service (for an extra fee) takes about 2–3 weeks.
If you have urgent travel within 14 days, you might be able to schedule an in-person appointment at a passport agency. You can also contact your local congressperson’s office as they may be able to expedite your passport issuance faster than normal. For the latest details, check the official passport website.

Yes! To update your passport info and get the correct forms:
• Sign in to your Hello, Mrs account.
• Under "Need to make a change to my kit?", click the link to update your information.
• Update your passport details under "Additional Details" following the prompts about your passport’s validity and issue date.
• Save your changes, and you’ll be able to download an updated name change package with Form DS-82 included.

Easy! Just:
• Sign in to your Hello, Mrs account.
• Go to My Account > Account Details.
• Update your email address under Account Info.
• Click Update to save.

Absolutely! You can renew your passport for another 10 years and update your name on the same form.

Important: For domestic flights, the name on your travel ID (passport or REAL ID driver’s license) must match your flight reservations or boarding pass. You won’t be allowed to board otherwise.
• If you have a valid passport in your old name, you can update your driver’s license now. Just remember to use your passport as your travel ID while flying with a ticket booked under your old name.
• If you don’t have a valid passport, you should wait until after your travel to update your driver’s license.

If you’re a U.S. citizen temporarily living abroad:
No worries! Your Hello, Mrs order and account never expire. You can take your time completing and verifying your account until you’re back in the U.S. and ready to change your name. We won’t ship your Hello, Mrs Box until you finish Steps 1-3 in your account.
If you won’t be back in the U.S. for a while, we suggest reaching out to the court system in the last U.S. state or county you lived in to ask about the name change process while overseas.
If you’re not a U.S. citizen or resident:
Our packages are designed for people physically located in the U.S. If you already purchased Hello, Mrs but can’t use our services, just email us at admin@hellomrs.co — we’re happy to help with canceling your order.

• Visit our website.
• Choose the package type — Hello, Mrs Box or Print at Home — and click “Buy for Myself.”
• Enter your gift card code on the checkout page and click “Apply.”
Note: If you want to upgrade from a Print at Home gift card to a Hello, Mrs Box, you can apply your gift card value during checkout.

Absolutely! You can gift a Hello, Mrs Box by purchasing a gift card. We offer gift cards because we need personalized info from the person changing their name to prepare their package.
You can pick either a physical gift card (mailed) or a digital one (emailed). Gift cards can be sent to you or directly to the person you’re gifting.

Yes! You can send a digital gift card to yourself by email.

1. Go To The Gift Card Product Page
2. Select whether you want to gift the print at home or Hello, Mrs Box
3. Enter in the email you want the gift card code sent to
4. Pay & Use the code that is emailed to you anytime at checkout to redeem - They never expire!

Yes! When you check out, send the gift card to your email. Then you can download and print it to give in person.

No, we only offer digital gift cards, but you can print out the code to give a physical gift if you want.

Of course! Just visit our site, select the Hello, Mrs Box, and enter your gift card code at checkout. The gift card value will apply to the price.

Gift Cards can be sent immediately or can be scheduled to be sent at a future date - it’s up to you at checkout.

Absolutely! Hello, Mrs makes a wonderful wedding, bridal shower, or bachelorette gift. Check out our gift card page for more details.

Nope! Your gift card never expires. Take all the time you need to redeem it.

Just visit our website and select the gift card option you’d like to purchase.

They can either gift the extra card to someone else, or we can cancel the extra card and refund the original purchaser.

Either give the extra card away or contact us to cancel it and get a refund.

Our friendly support team is here Monday to Friday, 8:00 AM to 4:30 PM EST, ready to help with any questions or issues you may have.
Email: admin@hellomrs.co

Our support hours might be a bit limited or unavailable on these holidays:
• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day & the Friday after
• Christmas Eve, Christmas Day, and New Year’s Eve

We send a shipping confirmation email with USPS tracking as soon as your box ships. If your tracking says “Delivered” but you haven’t received it yet, it might be with a neighbor, held at a mailroom (if you live in an apartment or condo), or USPS may have marked it delivered early. It usually shows up within 1–3 business days.
If you still can’t find it, please email us at admin@hellomrs.co and we’ll investigate right away!

Absolutely! Many people wait a bit before starting their name change. You can update your info and download the latest version anytime by logging into your Hello, Mrs account.

You can find all the details on our Refund & Return Policy page.

Yes! If we haven’t shipped your Hello, Mrs Box yet or you haven’t downloaded your name change package, we can cancel your order and issue a full refund.

We do not issue refunds for boxes that have already been shipped & received.

If you need to return your Hello, Mrs Box, the shipping cost for the return is your responsibility.

Unfortunately, no. Since Print at Home packages are delivered instantly and electronically, they can’t be refunded or returned once downloaded.

Once approved, refunds are processed the same business day. It usually takes 5-7 business days (excluding weekends and holidays) for the refund to appear on your bank or credit card statement.

Refunds go back to the same payment method you used. If your card info has changed, the refund usually processes automatically, but in rare cases, you might need to contact your bank or card issuer.

No problem! Just email our support team at admin@hellomrs.co. We’re always happy to help.

You can log into your account using the email address and password you used when placing your order. If you used Shop Pay, PayPal, Apple Pay, or Google Pay, your login is the email associated with that payment account.
If you forgot your password:
• Log out of any previous sessions.
• Try logging back in with your account email.
• Use the password reset option on the login page.
• Enter the email you used to create your account.
• You’ll get a password reset email shortly (check your spam or junk folder just in case).
• Open the email, click the link, and set a new password.
If you don’t remember the email you used or still can’t access your account, email us at admin@hellomrs.co — we’re happy to help!

Follow the same steps as above: log out of any previous sessions, try logging back in, or visit the password reset page to request a new password email. Remember to check your spam folder if you don’t see it right away.

Use the name on your most recent birth certificate. If you have a new or amended birth certificate after your adoption, that’s the name you’ll want to use as your birth name.

Absolutely not. We take your privacy seriously and never sell or share your personal info with third parties. Respecting your privacy is a core part of how we operate. You can read our full Privacy Policy here: Privacy Policy.

No worries! Sign back into your account, update your information, save your changes, and download the latest version of your package. If you have questions, email us anytime at admin@hellomrs.co.

A new bill called the SAVE Act was introduced on January 3rd to require proof of U.S. citizenship when registering to vote in federal elections. We’ve reviewed it with our legal team and want to assure you that changing your name will NOT prevent you from voting.
Here’s what you should know:
• The bill requires documentary proof like a valid U.S. passport, birth certificate, or naturalization certificate when registering to vote federally.
• It restricts only those who cannot provide proof of citizenship — it doesn’t restrict voting based on name changes, marital status, gender, race, or ethnicity.
• If you’ve changed your name, just make sure your voter registration matches your current legal name with the required documents.
• The bill does not restrict married women from voting. Some women may need additional documents to verify their identity if their birth certificate shows a different name, but the bill itself doesn’t target married women.
If you have any questions, please reach out to us at admin@hellomrs.co — we’re here to help!